to satisfy customers, we must learn to guide customers correctly
the current competition in the website construction industry is relatively fierce, especially in order to gain customer recognition and win a good reputation, small and medium-sized enterprises have good service. in order to achieve the service concept of satisfaction, the website construction services provided sometimes have reached the extreme. we must strive to satisfy customers through communication and learn to guide customers correctly.
to give a typical case, a customer wants to build a corporate website for publicity, and after confirming the demand with the internet company, he finally signed a website construction agreement for 4,000 yuan. of course, the demand also sets the terms of the agreement, which stipulates that the construction and delivery will be completed in 12 natural days, but it still cannot be delivered after more than 18 natural days. the customer believes that he has failed to meet all the needs he has put forward, so he asks to constantly provide technical support to meet the desired results; but the internet company believes that the customer's previous needs have been realized, and now his work is confusing on the new needs and changes in demand, so the two parties have a disagreement. at this time, as long as reasonable communication is done, everything can disappear.
after the matter was cleared, we came to the conclusion that the customer had indeed had new ideas in the process of accepting the website and asked the website production company to meet the requirements. the internet company hoped to make a statement as soon as possible, so it almost omitted the communication link and focused on realizing the new and changed needs of customers. if the customer is satisfied from the beginning, it is of course the best. if you are not satisfied, you must try every means to serve the customer well and learn to solve problems through communication to gain recognition.
as a professional network company, we should meet the needs of customers as much as possible on the premise of ensuring service quality. we should learn to let communication and speak correctly, guide customers correctly, and ultimately handle the relationship between the two parties well. from the process of development to online development, customers will definitely have modification requirements. so as long as they can be met within the framework agreed in the previous agreement, if the function of the contract exceeds the contract, it will be divided into two parts. one is a little bit more. i think it should be ignored as an internet company. the other is that the functions exceed a lot. at this time, you need to communicate well with the customer. whether to increase the cost or give up the function can be negotiated. for each modification, you must make an agreement with the customer in advance and let the customer confirm after the modification is completed. this will avoid the recurrence of future work, which is also a responsible approach. in short, guide customers correctly. although everyone’s ideas are different from aesthetics, communication can always make customers satisfied.
the above is the "website construction to satisfy customers, we must learn to guide customers correctly" shared by suyou network. thank you very much for reading this article patiently. we will provide you with more information on reference, use or learning and communication. we can also provide you with:enterprise website construction, website imitation, website copying, imitation site, foreign trade website construction, foreign trade website construction, company official website productionfor services, our company serves customers with the service concept of "integrity, professionalism, pragmatism and innovation". if you need cooperation, please scan the code to consult, and we will serve you sincerely.
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