What is lost by shirking responsibility using the excuse of not understanding is integrity
Let’s take a look at a very typical case: a certain enterprise customer built a corporate promotion website in an online company. After several interactive communication, testing and modifications, the website finally went online successfully. But not long after, the customer came to ask for an explanation and said, “You are a professional website building company. Many of our customers have made this website for us. Especially the product classification is dense, and our customers have a headache when they see it.” The Internet company responded, "We had given professional design plans before, but you did not ask to change it to the current display mode. ”The client replied, "We don't know well, you are professional, and it is your responsibility to do it if you don't do it well"!
Seeing this makes it easy for uninformed people to think that the Internet company is not professional enough and has failed to build a reasonable, standardized, beautiful and easy-to-use corporate website for customers. But is this really the case? Adjust the time forward……
Because the company's product classification is very numerous and complicated, the website building team designed a level 3 menu for the customer, and made clear and clear statements for each product level first classification. Unfortunately, the customer does not like it. After some communication, the website building team could only compromise and make adjustments to the product classification and display form completely according to the customer's requirements, completely subverting the previous effect and the customer was satisfied.
It is easy to see from this case todayWebsite building serviceIt is not easy to do. The difficulty is not how difficult the customer needs are and how high the service requirements are. It is because it is too easy to argue. Even if there is no reasonable reason, you can always find various excuses to make the so-called "rights protection". The most typical excuse is "You are professional, we don't know how to do it." This has become the ultimate skill for many customers. Therefore, we think that not understanding must not be an excuse to shirk responsibility. Only integrity is the foundation of cooperation. To understand each other and tolerate each other can we better do things well and perfectly.
Objectively speaking, it is normal for customers to not understand the behavior. If everyone knows how to build a website, then most of the online companies in the market will be closed. However, when problems or differences arise, customers always use the excuse of not understanding behavior. It seems that as long as they say this, they will not need to bear any responsibility. The website production company will pay for the bad effects and losses caused. This is unfair.
Of course, in the process of providing services, the company that builds websites has the responsibility and obligation to provide professional tips on some unreasonable and irregular needs raised by customers. It should take the initiative to let customers know what to do and how to design is right. This is alsoWebsite building serviceA very important project.
It is undeniable that some website production companies lack service awareness. They only aim to deliver the website as soon as possible and receive the final payment. As long as the customer is satisfied, they can do whatever they want. Even if there are obvious mistakes in the customer's needs, they will do it. Such companies seem very unprofessional. They are afraid of problems. Instead of spending time and energy on informing and reminding, it is better to focus on completing any requests made by customers.
The relationship between a customer and an Internet company is a service and service, which can also be understood as a buying and selling relationship. The rights and interests of customers should be protected to the greatest extent, but there is also a bottom line, that is, based on fairness, justice, integrity and friendship. The Internet company fails to provide prompts and notifications, which leads to the inability to do professional and reasonable websites, so customers have every reason to protect their legitimate rights and interests. ； On the contrary, if the former had already done the prompt and informing service before, and the latter was still determined to do so, the bitter wine produced might also need to be tasted by the latter. Of course, the former can also provide some friendly services at this time.
The above is the "What you lose is integrity by using the excuse of not understanding is the excuse of shirking responsibility". Thank you very much for reading this article patiently. We will provide you with more information on reference, use or learning and communication. We can also provide you with: Enterprise website construction, website imitation, website copying, imitation site, foreign trade website construction, foreign trade website construction, company official website productionFor services, our company serves customers with the service concept of "integrity, professionalism, pragmatism and innovation". If you need cooperation, please scan the code to consult, and we will serve you sincerely.
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