we must look at the 24-hour service of the internet company dialectically
many internet companies are slogans of "24-hour service". if you really can do this, you shouldn't be proud, because this is the basic service attitude of the website construction industry; what if it can't be done? in addition to giving people a feeling of dishonesty, it is actually an intuitive manifestation of dishonesty.
website technical services are one thing different from other service industries, that is, they provide customers with website operation guarantees all-weather and all-time periods. because the visitor groups that the website is targeting have almost no geographical restrictions, this leads to the real problem of access time and time difference.
for example, since a foreign trade company's sales market is in europe and the united states, most of its working hours are synchronized with the local time in europe and the united states. in other words, when the internet company works normally, the company closes down and rests, and when the company works, it happens to be the time for our domestic get off work or even bedtime. in this way, the guarantee time for the company's website is pushed from daytime to night and then to night, and with the normal working hours during the day, this is equivalent to providing services 24 hours a day.
objectively speaking, it is indeed difficult for online companies, but for many foreign trade companies, it is really necessary to obtain technical support from the website during this period of time. because in the face of such a thing, we need to look at what the internet company calls 24-hour service.
you can often hear complaints from some modified customers. in addition to foreign trade companies with time-differences, many companies are also open for holidays. due to the characteristics of their industries and their personalized business methods, these companies also need to receive uninterrupted website technical support around the clock. but unfortunately, the internet companies they worked with before could not provide such guarantees. on holidays, either no one answered the phone, or forced the problem to be postponed on the grounds that employees were on vacation. this actually hits customers a big blow. this is not a 24-hour service matter, it is purely a deception. therefore, we suggest that if the price is not too high, we should choose some larger companies, so that after-sales service will be guaranteed.
first of all, customers contact the internet company within non-working days to chat about casual conversations. most of them have abnormal website access, such as the access speed is too slow, management background errors are reported, etc. these problems cannot be solved by the customers themselves, so they urgently need the internet company to solve them quickly.
if it is a formal and professional internet company, it will undoubtedly respond immediately and arrange a dedicated person to investigate and solve the problem. after the solution, it will also be feedback to the customer. this will be a timely help. not only will you do your job well, you will be worthy of the beautiful slogans you promote to the outside world, but you will also help customers solve their problems. in fact, at this time, the customer will not only be satisfied with the service of the internet company, but you will even be a little moved.
what if we change to a irresponsible internet company to face the same example? i'm afraid the result is very different. not only will it not be recognized by customers, it will affect the normal use of the website of customers, but it will also affect the friendly relationship with customers. so in the second year, will you still expect to retain this customer resources? customers are not fools.
now all network companies emphasize service and service. how good the services claimed to the outside world are, but it is useless to just stay in language and skin. they must be implemented in practice. in addition to providing technical support to customers within normal working days, being able to truly fulfill the promise of 24-hour service is a touchstone. in the long run, it is also the attitude and capital of whether this network company can go further and learn to look at the so-called 24-hour dialectically, so that there will be neither disappointment nor completely ignored.
the above is the "dialectical view of the 24-hour service of the internet company" shared by suyou network. thank you very much for your patience to read this article. we will provide you with more information on reference, use or learning and communication. we can also provide you with:enterprise website construction, website imitation, website copying, imitation site, foreign trade website construction, foreign trade website construction, company official website productionfor services, our company serves customers with the service concept of "integrity, professionalism, pragmatism and innovation". if you need cooperation, please scan the code to consult, and we will serve you sincerely.
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