internet companies should not deliberately be indifferent to old customers who have no new orders
the website construction industry has always seemed to have an attitude, that is, the website company is very cold to some customers who have no new orders or secondary development value. this is quite common, and it seems that everyone has made an appointment. what is the reason? the company went from enthusiastically convincing the contract to sign the customer at first, then patiently explaining the ideas to the customer, and then begging the customer to pay the final payment, and finally receiving the final payment and launching the website...
when a customer finds the website design company again, he will suddenly find that the other party's attitude has changed a lot and he feels indifferent. although such a change in attitude is expected, it will inevitably be questioned and even cause dissatisfaction among customers.
from a purely commercial perspective, the value of this customer has been "emptied". the production company will comprehensively evaluate the customer's subsequent value. once it finds that the value is very low, there is no motivation to continue the previous enthusiasm.
from a service perspective, design companies should be considering that every customer is more in place. customers with low service requirements will pay relatively less, while those with very demanding service requirements will naturally pay more. therefore, when a customer's service reaches the end,website construction companyit will naturally feel "relief".
from an emotional perspective, if the customer and the company's staff fail to establish friendship and the two parties have been staying at the level of business cooperation, then when the cooperation is over, the two parties will naturally have no relationship. it is indeed not necessary for the service provider to invest emotional costs, whether it is reasonable or reasonable.
from the perspective of subsequent services, during the maintenance period of the website, some customers will often want to make some adjustments to the website and hope to obtain more services from the company. if the service provider is still very enthusiastic, it is easy for customers to make more service requirements; on the contrary, if the service provider turns enthusiasm into coldness, the customer will naturally not make service requirements easily. even if it is proposed, the service provider can provide paid services.
so overall, it makes sense that the company, as a service provider, deliberately cools its attitude, but the author believes that from the perspective of long-term development of the industry, this approach is not very appropriate. the service provider cannot make any adjustments to the attitude change. in short, it cannot give people a feeling that it is very deliberate.
if you are very deliberate, it will definitely give people a bad impression of being very merciless. once this impression is formed, it will directly affect the long-term cooperation in the future. don’t expect this customer to introduce some new customer resources, and even the renewal of the next year may be ruined. this means that there will be customer loss, which will have no benefit to the survival and development of the company.
therefore, when the client'swebsite building serviceafterwards, we should maintain a reasonable attitude, and whether we need to provide follow-up services to customers or not, we should be at least polite and respectful. this is not only a personal way of dealing with people, but also reflects the cherishment of customer resources by a brand building company.
the above is what suyou network shares with you, "internet companies should not deliberately be indifferent to old customers who have no new orders." thank you very much for reading this article patiently. we will provide you with more information on reference, use or learning and communication. we can also provide you with:enterprise website construction, website imitation, website copying, imitation site, foreign trade website construction, foreign trade website construction, company official website productionfor services, our company serves customers with the service concept of "integrity, professionalism, pragmatism and innovation". if you need cooperation, please scan the code to consult, and we will serve you sincerely.
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